Support
Need a hand with Memori? We're a small team and we read every message. Email us and we'll get back to you, usually within a few working days.
Contact us
The fastest way to reach us is email. Tell us what device you're on and what happened, and we'll help.
info@memoristudy.comYour account and data
- Delete your account. In the app, go to Profile → Delete account. This permanently removes your account and all of your data.
- Download your data. Profile → Download data exports everything — your sets, cards and study history — to a file you can save or share.
- Reset your password. Tap “Forgot password” on the login screen and follow the link we email you. Open that link on the same device you requested it from.
- Your privacy. See our Privacy Policy for exactly what we collect, how we use it, and your rights.
Subscriptions and purchases
- Memori Premium and Shop purchases are billed by Apple through the App Store. We never see or store your payment details.
- Manage or cancel: on your iPhone, open Settings, tap your name, then Subscriptions.
- Refunds are handled by Apple at reportaproblem.apple.com.
The beta
Memori is iOS-only for now and rolling out through TestFlight. Join the beta waitlist and we'll send you an invite as places open up.
Report a bug or suggest something
In the app, go to Profile → Send feedback and pick a category (bug, help or suggestion). You can also just email info@memoristudy.com. Bug reports are most useful with your device model and a quick description of what you expected versus what happened.